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Step 1 of password reset.

What you'll need

To reset your password immediately, you'll need:
• Your 8 digit Customer ID
• Date of birth
• To be registered for a security device.

If you don't know your Customer ID or aren't registered for an additional security device or service, we can easily reset your password over the phone. Just call anytime on 132 032 ((+61 2) 9155 7700 from overseas).

Provide your details

Date of birth

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An SMS Code was sent to at . This code expires after 10 minutes.

Resend SMS Code

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Enter the 6 digit Security Code displayed on your SecurID® Token

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Please call us on 1300 661 794 to complete registration for SMS Code. You can still make some payments and view your accounts and transactions.

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Token suspended. Please call us on 1300 655 505 to activate.

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A password requires:

  • 6 characters, including at least 1 number and 1 letter
  • no more than 2 repeating or consecutive characters
  • no blanks, spaces or special characters

We recommend your password does not include your birth date, name or other obvious information

It must be different to your last 3 passwords

Are you sure you want to cancel resetting your password?

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Choose an authentication method
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Confirm the Westpac Protect™ number to use for SMS Code authorisation.

Use SecurID® Token instead
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Enter the 9 to 12 digit serial number at the back of your token.
Westpac Protect™ SMS code instead
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A security code was sent to your device(s) at . This code expires after 10 minutes.

Resend Security Code

Resend via SMS instead

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